Reference

Understand Your Rights on madumatka

These terms set out exactly what you agree to when you open an account with us and how we manage everything from deposits via UPI, Paytm and PhonePe…

Governed by applicable local lawUPI, Paytm, PhonePe deposits coveredAccount access subject to eligibilityWithdrawal rules clearly statedContact paths for disputes included

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What These Terms Actually Cover

madumatka Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

By creating an account on madumatka, you confirm that you have read, understood, and accepted every clause in this document. These terms apply to all activity on the platform — placing wagers, using the wallet, depositing funds through UPI, Paytm or PhonePe, requesting withdrawals, and contacting

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our support team. We may update these terms from time to time; when we do, we will notify you via the email address on your account. Continued use of the platform after an update constitutes acceptance of the revised terms. Access to certain features or markets
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depends on where local law permits such activity, and we reserve the right to restrict access in regions where compliance requires it. If any clause is found unenforceable in your jurisdiction, the remaining clauses continue to apply in full.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS CONTACT

Reach Us About These Terms

If any clause in these terms is unclear, or if you believe there has been an error in how the terms have been applied to your account, our support team is available…

Live Chat Open the chat window from any page on madumatka and connect with our support team directly. Terms queries are handled in the same queue and usually acknowledged within a few minutes of opening a chat.

Email Support Send a detailed message to our support address for written records of your terms query. We aim to respond to all email enquiries within 24 hours, with a reference number attached to every reply.

Help Centre Browse the dedicated terms and account-policy section of our Help Centre for clause-by-clause explanations. Most common questions about account eligibility and payment rules are addressed there with plain-language answers.

HOW WE OPERATE

How We Handle Your Account and Data

Our approach to account security, data retention, and your rights under these terms is set out below.

Account Security

Your account is protected by password hashing and session-token expiry. We never store your UPI or Paytm credentials on our servers — payment rails handle authentication directly on their own secure infrastructure.

Data Retention

We retain your account data — transaction logs, wagering records, and communication history — for the period required under applicable local law. You may request a copy of your data by contacting support with your registered email.

Cookie Handling

We use session and analytics cookies to keep you logged in and to measure which parts of the lobby you use most. You can manage cookie preferences via the settings panel; disabling functional cookies may limit certain account features.

Requesting Changes

To update personal details such as your registered mobile number or email address, contact support with a valid form of identification. Changes to payment-linked details require additional verification before they take effect.

Who Holds Your Data

madumatka is the data controller for all information submitted during registration and subsequent account activity. We do not sell personal data to third parties; data is shared only with payment processors such as Paytm and PhonePe as needed to clear transactions.

Account Closure

You may request account closure at any time through the support team. Upon closure, any remaining wallet balance above the minimum withdrawal threshold will be returned to the PhonePe, Paytm, or UPI source used for the most recent deposit, subject to verification.

Frequently Asked Terms Questions

The answers below address the questions we hear most often about how these terms apply to your account, your payments, and your rights as someone who uses madumatka where local law permits.

Access to certain features is determined by local law, and applicable rules may vary by state. Where local law does not permit a specific activity, that feature will not be available to you on your account, regardless of what these terms say elsewhere.

Yes. Send a data access request to our support email from the address registered on your account. We will compile your transaction records, account activity, and communication logs and deliver them to you within the timeframe required under applicable law.

We do not store your UPI or Paytm authentication credentials directly. Closing your account removes your profile from our active database. Residual transaction records are retained only for the legally mandated period, after which they are deleted from our systems.

We send a notification to the email address registered on your account whenever the terms are revised. The updated version is also published on this page with the effective date noted at the top. Continuing to use your account after the effective date counts as acceptance.

Account eligibility depends on local law in your region. We do not knowingly permit account creation where local regulations prohibit it. During registration, you confirm that you are permitted to use the platform under the laws applicable to you.

Raise a dispute through live chat or email support, quoting your transaction reference and the specific clause you believe was misapplied. Our team will review the case and respond with a decision in writing, usually within 48 hours of receiving all relevant details.

In the event of a conflict, the more specific clause takes precedence over the general one. If a clause is unenforceable under the law applicable in your jurisdiction, the remaining clauses continue to apply without modification to the rest of the document.

Understand Your Rights on madumatka

Reach Us About These Terms

How We Handle Your Account and Data

Account Security

Data Retention

Cookie Handling

Requesting Changes

Who Holds Your Data

Account Closure

Frequently Asked Terms Questions

01 Do these terms apply differently based on which state I am in?

02 Can I request a copy of all the personal data madumatka holds about me?

03 What happens to my UPI or Paytm details if I close my account?

04 How will I know if these terms have been updated?

05 Are there any restrictions on who can open an account?

06 How do I dispute a transaction or a ruling under these terms?

07 What governs these terms if there is a conflict between clauses?

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