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Understand Your Rights on madumatka

Our legal framework covers how we collect, store, and use your account data, what terms govern your use of this platform, and how you can reach us to…

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Explore Our Legal Position and Coverage

madumatka Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

madumatka operates under terms that are jurisdiction-dependent. Whether you can access our platform, open an account, or engage with our wallet depends entirely on the laws applicable in your region within India. We do not override local regulations, and nothing on this page should be read

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as a promise of access where local law does not permit it. Our terms of use, privacy policy, and cookie notice all form part of a single legal framework that applies to your account from the moment you register. If any provision of these terms conflicts
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with applicable Indian law, the applicable law takes precedence. We update these documents periodically; continued use of the platform after a posted update constitutes your acceptance of the revised terms. Payment context: when your account wallet is funded via UPI, Paytm, or PhonePe, the same terms
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govern those transactions.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR LEGAL TEAM

Contact Us About Policy Matters

If you have a question about our terms, want to request a copy of your personal data, or need to raise a legal concern, the following contact paths are available.

Email Legal Support Send your data request, terms query, or formal legal notice to our dedicated legal address. We respond to policy-related emails within two business days and prioritise data-access requests under applicable Indian law.

Live Chat for Policy Queries Our support agents are available via live chat and can escalate your query directly to the legal or compliance team if your question goes beyond general account help. Chat is available from 9 AM to midnight IST.

Written Correspondence For formal legal notices, including those related to data correction or deletion, you may submit a written request through the contact form on this site. Include your registered account email to help us locate your record quickly.

HOW WE HANDLE YOUR DATA

Browse Our Data and Account Security Practices

We handle account data with specific controls in place — from how long we retain records to what cookies do on your device.

Cookie Management

We use functional, analytics, and preference cookies. You can adjust cookie consent through the banner on your first visit or revisit settings at any time via the footer link. Essential cookies cannot be disabled as they keep your session active.

Data Retention Period

Account data is retained for as long as your account is active and for a defined period after closure, as required by applicable Indian financial and consumer law. After that window, personal identifiers are deleted or anonymised.

Account Security Controls

Your account is protected by password hashing and optional two-factor verification. We never store raw passwords. Suspicious login attempts trigger an automatic email alert to your registered address within minutes.

Your Right to Access Data

You may request a copy of the personal data we hold on your account at any time. Submit your request via the legal support email and we will deliver a structured data export within the period required by applicable law.

Your Right to Correction

If any data we hold is inaccurate — such as a registered name or contact detail — contact our legal team and we will correct it after identity verification. Corrections to payment records may require supporting documentation.

Third-Party Data Sharing

We share account data only with payment processors like UPI, Paytm, and PhonePe where required to process your transactions, and with regulatory bodies when required by Indian law. We do not sell personal data to advertisers.

Open Questions About Your Rights Answered

The questions below address what you actually need to know about our terms, your data, and how to act on your rights. If something is not covered here, our legal support email and live chat are both open for follow-up.

Access depends on local law and is available only where local law in your specific region permits it. We recommend checking the regulations applicable to your state or territory before opening an account.

We collect your name, registered email, contact number, and transaction history linked to your wallet. When you deposit via UPI, Paytm, or PhonePe, the payment processor also records that transaction under their own policy.

Send a data-access request to our legal support email with your registered account address. We will verify your identity and deliver a structured export within the timeframe required by applicable Indian law.

Yes. Submit a deletion request via the contact form or legal email. We will close your account and delete personal identifiers after the mandatory retention window required by financial regulations in India has passed.

Your data is retained for a defined post-closure period under applicable Indian law, then deleted or anonymised. You will receive a confirmation email once the deletion process is complete on our systems.

We use essential cookies to keep your session active, analytics cookies to understand how pages are used, and preference cookies to remember your settings. You can manage non-essential cookies through the consent banner in the site footer.

Reach our legal team via the support email or live chat, available from 9 AM to midnight IST. If you are not satisfied with our response, you may escalate to the relevant data-protection authority under Indian law.

Understand Your Rights on madumatka

Contact Us About Policy Matters

Browse Our Data and Account Security Practices

Cookie Management

Data Retention Period

Account Security Controls

Your Right to Access Data

Your Right to Correction

Third-Party Data Sharing

Open Questions About Your Rights Answered

01 Can I access madumatka if I am in India?

02 What personal data does madumatka collect from my account?

03 How do I request a copy of my personal data?

04 Can I ask madumatka to delete my account and data?

05 What happens to my data if I stop using the platform?

06 How does madumatka use cookies on my device?

07 Who do I contact if I disagree with how my data is being used?

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